You have the right to cancel within 14 days to withdraw from the contract without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the goods. To exercise the right of withdrawal, you must notify us by means of an unambiguous statement (for example in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form for this, but you are not obliged to do so. To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Consequences of the cancellation If you cancel the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard offered by us delivery) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold the refund until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay, but in any case, no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct costs of returning the goods. Our return address is Distributieweg 15, 2742 RB in Waddinxveen. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Articles in this section
- Are prices including VAT?
- General Info (EU)
- What are my rights to withdraw the order? (EU)
- Do you have a complaint? (EU)
- Privacy Policy (EU)
- Why doesn't my discount code work? (EU)
- What is your warranty policy for online orders? (EU)
- What payment methods do you accept for online orders? (EU)
- When will my online order ship? (EU)
- What is your return policy for online orders? (EU)
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