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Do you have a complaint? (EU)

If you have a complaint about our products or our service, please contact us via the live chat, phone (+31 10 082 085 11), or email ( You will receive a substantive response from us within 14 days of receipt of your complaint.

If you are not satisfied with the handling of your complaint, you can also submit it to the Geschillencommissie Thuiswinkel ( or to this Dispute Commission via the European ODR Platform ( 


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